Introduction
Flow Right Mechanical (“we”, “our”, “us”) is committed to protecting the privacy of our customers and website visitors in Saskatoon and throughout Saskatchewan. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our plumbing, heating, cooling, and gas fitting services.
Data We Collect
When you use our contact form, request a quote, book a service call, sign up for our Home Protection Plan, or apply for financing, we may collect personal information including your full name, email address, phone number, service address, details about your plumbing, heating, or cooling needs, and payment or credit information when required.
We also collect non-personal information automatically through website analytics, such as your IP address, browser type, pages visited, and time spent on the site. This helps us understand how visitors use our website and improve their experience.
How We Use Your Data
We use your information to respond to inquiries and provide quotes, schedule and perform services, process payments, communicate with you about appointments or follow-ups, send periodic service reminders, and send occasional promotional updates about our services with your consent. You can opt out of marketing communications at any time.
Data Protection and Security
We take reasonable measures to protect your personal information. Data transmitted through our website is secured via HTTPS encryption. We follow standard industry practices to guard against unauthorized access, alteration, disclosure, or destruction of your information. Access to customer data is limited to authorized employees and trusted service providers who need it to perform their work.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by applicable laws. When no longer needed, we securely delete or anonymize it.
Cookies
Our website may use cookies and similar technologies to improve functionality, remember your preferences, and analyze site traffic. You can adjust your browser settings to refuse cookies, though some features of the site may not work as intended.
Third-Party Services
We use trusted third-party services to support our business. This includes Google Analytics, which collects anonymized information about how visitors use our site, such as page views, time spent on pages, and referring websites. Google Analytics does not identify individual users.
We also work with financing partners such as Financeit for eligible financing applications. When you apply for financing, your information is handled according to the financing provider’s privacy policy and terms.
Your Rights
You have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information subject to legal obligations, and withdraw consent for communications at any time.
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Flow Right Mechanical
#2 3111 Millar Ave, Saskatoon, SK
Phone: (306) 955-7100
Email: pete@flowright.ca